FAQ

General

Eveything about Touchless Order & Pay
Just get in touch with us and one of our advisors will get back to you. Usually, all we need is your menu!
Q2: Is the Touchless Order and Pay app easy to set up?
Unlike our competitors, we don’t just tell you that we will help you set up the app. We will actually set it up for you. All you need to do is give us your menu and we will take care of everything from A to Z.
Touchless Order & Pay will only cost £5 per month. This is to cover Google and Apple store fees. However, we have a special deal with our sister company, CutPay (www.cutpay.co.uk). Touchless Order & Pay comes absolutely free for Cutpay customers.

Touchless Order & Pay offers the lowest transaction cost for in-app payment. We also do not charge any set up fee or any commission on orders. These offers are valid for all customers.
We will train your staff to use every feature of the app and we are here to help if you have any questions.
Our user-friendly dashboard allows you to easily make changes. You may add, edit or disable products. You may take or cancel orders and refund customers. Majority of these features can be implemented at the touch of a button.
You may take a break or call it a day by pausing orders as you wish.
Touchless Order & Pay comes with the ability to accept card payments. We have one of the lowest transaction prices for in-app payment.
If you already have an EPOS system in place we can direct the printing to your existing EPOS printer. However, we also offer an EPOS solution along with Touchless Order & Pay.
Not to worry. Touchless Order & Pay can function without an EPOS system. We can provide you with a handheld device to receive orders on (still offers all functions like managing orders, pausing orders, refunding customers, etc.).

We also offer an EPOS solution which can be integrated with Touchless Order & Pay. This will save you buying an extra device to receive your orders.
Reduce your expenses by using our online ordering app. Pay ZERO commission on collection, takeaway or delivery. Touchless Order & Pay offers the lowest transaction cost for in-app payment. We also do not charge a set-up fee. We offer affordability without compromising on usability, quality, or security.

Touchless Order & Pay will only cost £5 per month. This is to cover Google and Apple store fees. However, we have a special deal with our sister company, CutPay (www.cutpay.co.uk). Touchless Order & Pay comes absolutely free for Cutpay customers.
Yes, customers will be notified that their order has been received via email once the restaurant staff acknowledges their order in the system.
Yes, customers will be immediately notified that their table reservation request has been received via email. You may also send them an update about the reservation or cancel it altogether.
No, customers don’t need to download the Touchless Order & Pay app. Orders can be made via the Touchless Order & Pay web app. Customers just need to scan the QR code on the table to place the order!
Yes, customers can place orders through the website and your Facebook Page. We will put a button on your website and Facebook page which will direct the customer to the Touchless Order & Pay app.
Touchless Order & Pay allows you to view customer info (name, phone number, address, etc.). Maintain a consumer wish-list, manage important stats, and much more.
Touchless Order & Pay offers real-time reporting. Track your orders and payments online with just a few clicks via easy-to-understand, visual reports.
Touchless Order & Pay can help you market your brand in a number of ways. It offers a free Branded Mobile App, including Google and Apple store listing with your logo branding. This means your customers will be able to download your own branded app, exposing your brand to potential customers.

We will also provide you a branded QR code which will ultimately build brand awareness.
Our pre-booking feature allows you to take reservations up to any number of days in advance, as you please!
Yes, Touchless Order & Pay supports different currencies, service charges and payment methods. All you need to do is let us know your preferred currency and payment method and we will take care of the rest.
Touchless Order & Pay is currently being offered only in the UK; however, we can offer this service anywhere in the world.
Yes, various discount codes can be created offering various incentives such as a percentage off your first order or £10 off all items in a certain category.
Yes, you can print the order on the bar printer or the kitchen printer. The choice is yours. You can also choose to print your orders on both printers.
Yes. We can create multiple branches and stores for your business allowing your customers to choose a branch near their location when they place an order.
Yes, you may take deposits from customers at the time of table reservation as a prepayment against their total bill.

You still have a question?

If you cannot find a question in our FAQ, you can always contact us. We will answer to you shortly!

+ (0191) 500 6575

We are always happy to help!

info@cutpay.co.uk

Best way to get answer faster!
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